Published Solutions

Published solution Articles non internal

Unable to add payment method: "Current Account can not process transaction: wrong Transaction ID."
Symptoms In an attempt to add payment method in UX1, the error 'Current Account can not process transaction: wrong Transaction ID.' appeared aft...
Thu, 18 May, 2023 at 5:25 PM
"You has passed cancellation window for reducing seats" message on scheduled orders
Symptoms Try to schedule a Change Order on Renewal date shows following message in UX1: You has passed the cancellation window for reducing seats for ...
Tue, 6 Jun, 2023 at 10:21 PM
Azure NCE subscription import process got stuck
Symptoms The Azure NCE subscription import process got stuck from CB Connect with an error in the PR request "Error on allowing the customer to vi...
Fri, 19 May, 2023 at 3:57 PM
UnknownHostException: order-management: Name or service not known
Symptoms Received below error when trying to place an order via API or CP: Could not invoke endpoint url 'https://order-management:8081/rest/order-man...
Fri, 19 May, 2023 at 4:28 PM
Cancel Order for "Ready Data Center Pay As You Go" fails
Symptoms Place a Cancellation order for product "Ready Data Center Pay As You Go" and get failed with error similar to this:  Service Destro...
Sat, 20 May, 2023 at 12:17 AM
Use local cache repository for docker and helm
Symptoms Customer would like to use local cache repository for docker and helm for Cloudblue installation. The setup-product.sh script does not recognize ...
Mon, 22 May, 2023 at 10:13 PM
RDE Report generated with the subscription dataset has missing columns
Symptoms Report generated using Subscription Dataset only contains 34 out of the 39 fields mentioned in Fields in the Subscriptions Data Set. Missin...
Tue, 23 May, 2023 at 4:03 PM
Failed order: "it contains 2 main offer(s)" causes inconsistency between OSS and BSS
Symptoms A Change Order is failed and has caused inconsistencies between OSS and BSS. The changes should have not reached MSFT and the new resource shou...
Wed, 24 May, 2023 at 5:26 PM
Assign Account in Discounts shows No Data
Symptoms When I try to assign accounts to discount, and there is at least one of those accounts which is cancelled in BSS, then in case that it's al...
Thu, 25 May, 2023 at 3:53 PM
No plans created after PPR upload
Symptoms PPR file has been uploaded to UX1 panel to create new Service Plans. After the import no plans are added. There is a failed task in Operations ...
Thu, 25 May, 2023 at 7:47 PM