Published Solutions
Published solution Articles non internal
Symptoms The following messages are shown during validation when the customer is trying to place a regular CH order to reduce licenses for NCE subscript...
Thu, 1 Jun, 2023 at 11:58 PM
Symptoms Sales order (SO) is stuck in Applying Credit Documents to Reseller-level Transactions (AD status) with message: Attaching reseller standalone...
Fri, 2 Jun, 2023 at 4:26 PM
Symptoms Try to place Change Order shows error message in UX1 panel: Error message can be also shown in the browser console under the estimate req...
Mon, 5 Jun, 2023 at 4:21 PM
Symptoms When checking order on order-managent Rest API using python as client, the request sometimes failed with Remote end closed connection without r...
Mon, 5 Jun, 2023 at 5:44 PM
Symptoms A reseller has installed HaloPSA from UX1 CP 'Integrations' >'Native Integrations' > 'Get Native Integrations' bu...
Wed, 7 Jun, 2023 at 10:22 PM
Symptoms Subscription Expiration Date is changed manually. After this change this subscription is not generating BO (Billing Order). Cause Subsc...
Thu, 8 Jun, 2023 at 6:58 PM
Symptoms A reseller's billing order is missing in the consolidated invoice. Cause This happens when processing of a reseller's billing order f...
Fri, 9 Jun, 2023 at 5:33 PM
Symptoms An attempt to buy more resources through UX1 will result in order to be calculated with zero prices despite having prices set in the service pl...
Tue, 13 Jun, 2023 at 5:38 PM
Question Does Approval Engine support Change Orders? Answer No, currently only Sales Orders and Cancellation Orders are supported by Approval En...
Tue, 13 Jun, 2023 at 11:14 PM
Symptoms It is observed that in UX1 > Application tab (eg: Exchange Online), a warning error 'Warning! This subscription has a pending order. Ple...
Tue, 13 Jun, 2023 at 11:53 PM