Published Solutions

Published solution Articles non internal

User is able to place order even though there is an error message during validation
Symptoms The following messages are shown during validation when the customer is trying to place a regular CH order to reduce licenses for NCE subscript...
Thu, 1 Jun, 2023 at 11:58 PM
Sales Order stuck in AD status with error: Top-up payment was not created
Symptoms Sales order (SO) is stuck in Applying Credit Documents to Reseller-level Transactions (AD status) with message: Attaching reseller standalone...
Fri, 2 Jun, 2023 at 4:26 PM
LMT_008 Change Action cannot have same quantity as previous action
Symptoms Try to place Change Order shows error message in UX1 panel: Error message can be also shown in the browser console under the estimate req...
Mon, 5 Jun, 2023 at 4:21 PM
[RestAPI] "Remote end closed connection without response" error
Symptoms When checking order on order-managent Rest API using python as client, the request sometimes failed with Remote end closed connection without r...
Mon, 5 Jun, 2023 at 5:44 PM
HaloPSA Integration
Symptoms A reseller has installed HaloPSA from UX1 CP 'Integrations' >'Native Integrations' > 'Get Native Integrations' bu...
Wed, 7 Jun, 2023 at 10:22 PM
Subscription not billed after change expiration date
Symptoms Subscription Expiration Date is changed manually. After this change this subscription is not generating BO (Billing Order). Cause Subsc...
Thu, 8 Jun, 2023 at 6:58 PM
Consolidated invoice does not include a reseller's billing order
Symptoms A reseller's billing order is missing in the consolidated invoice. Cause This happens when processing of a reseller's billing order f...
Fri, 9 Jun, 2023 at 5:33 PM
[Rating Engine] Order total calculated with zero price in UX1
Symptoms An attempt to buy more resources through UX1 will result in order to be calculated with zero prices despite having prices set in the service pl...
Tue, 13 Jun, 2023 at 5:38 PM
Approval Engine not detecting change order
Question Does Approval Engine support Change Orders? Answer No, currently only Sales Orders and Cancellation Orders are supported by Approval En...
Tue, 13 Jun, 2023 at 11:14 PM
[PLM] Pending order warning appears in UX1
Symptoms It is observed that in UX1 > Application tab (eg: Exchange Online), a warning error 'Warning! This subscription has a pending order. Ple...
Tue, 13 Jun, 2023 at 11:53 PM