Published Solutions

Published solution Articles non internal

VPS CPUS Resource Usage is incorrect in CP
Symptoms In the CP > All Resource Usage, the resource VPS CPUS is incorrect. It shows 0 unit used of 1 unit. Cause This is caused by POA-8192...
Fri, 11 Dec, 2020 at 4:32 AM
How to regenerate the EID for a container
Information EID is the Environment ID used by the PVA Agent to identify a container or a virtual machine. This EID must be unique for all containers and ...
Fri, 11 Dec, 2020 at 4:32 AM
PA tasks fail with CORBA errors
Symptoms Pleks Automation tasks fail with CORBA errors: CORBA/TIMEOUT CORBA/TRANSIENT CORBA/COMM_FAILURE Examples of errors: Dest...
Fri, 11 Dec, 2020 at 4:32 AM
Office 365 instance keeps loading
Symptoms The screens keeps loading when we click on one of the instances of the office 365 from Provide Control Panel. The "500 Internal Server E...
Fri, 11 Dec, 2020 at 4:32 AM
Mailbox disk usage is not updated and the task "Collect mail diskspace usage on configuration #1" fails with timeout
Symptoms Task Collect mail diskspace usage on configuration #1 fails with the following output: Request has been timed out, details: system exception,...
Fri, 11 Dec, 2020 at 4:32 AM
Dell vWorkspace 1.5 APS 2.0 Package – Known Limitations
Symptoms The article describes several limitations of Dell vWorkspace 1.5 APS 2.0 Package: Potentially during bulk import or 3 or more concurrent r...
Fri, 11 Dec, 2020 at 4:32 AM
Error when trying to delete a customer account: No such object Object does not exists in system
Symptoms Following error is displayed in POA panel when trying to delete a customer account: No such object Object does not exists in system: object n...
Fri, 11 Dec, 2020 at 4:32 AM
[Azure CSP] "Synchronize resource usage" task fails with an error "The tenant unexpectedly disappeared from the database
Symptoms Periodic task "Synchronize resource usage for APS application instance #XXXX (Azure Cloud Solution Provider)" fails with an exception: ...
Wed, 16 Jun, 2021 at 7:21 PM
POA 5.5.4 HOTFIX 119852 AD Sync
Release notes Fixed Issues POA-83345 AD Sync task fails for users that have passwords weaker than the new POA 5.5 password policy Obtaining ...
Fri, 11 Dec, 2020 at 4:32 AM
Permissions are not saved in File Manager due to % symbol in password
Symptoms File Manager does not save permissions of file/folders. Just click on desired permissions, click save and then you will still get empty permissi...
Fri, 11 Dec, 2020 at 4:32 AM