Published Solutions

Published solution Articles non internal

[Azure CSP] Usage discrepancy for the imported subscription in case if cut-off date is in the future
Symptoms Azure CSP subscription is getting imported to OA with the future cut-off date. For example, subscription was imported on November 10th with th...
Mon, 25 Jan, 2021 at 5:32 PM
[Office365] How to enable verbose log on MOSI Gateway Host
Resolution In order to enable verbose log on Office 365 Endpoint, proceed with the next steps: 1. Login to Office 365 Endpoint 2. Go to folder C:\inetpub...
Tue, 26 Jan, 2021 at 12:31 PM
BSS 20.5-2089
Fixed Issues OA-25755 A billing order could get stuck in the HF status OA-25679 An error occurred when clicking Charge Credit Card on a payment document ...
Sat, 13 Nov, 2021 at 2:33 AM
Branding-ui 20.5-3130
Fixed Issues OA-24935 In UX1, a reseller could not change a service plan for their child account’s subscriptions based on service templates owned by this ...
Wed, 10 Nov, 2021 at 5:28 PM
Payment-sdk 20.5-1134
Fixed Issues OA-20679 The payment-sdk hotfix had different names in hotfix.udl2 and updates.xml Included from Payment-sdk 20.5-1131 OA-20359 The preau...
Wed, 3 Mar, 2021 at 10:26 PM
[HEX] Exchange 2016 Subscription Provisioning failed with "the following component is missing or is not running: Plesk::Exchange::ApsBridge::OrganizationServant (sc_name '', sc_id #0)"
Symptoms After the upgrade CloudBlue Commerce to 20.5, the following error occurs on attempt to provision Exchange 2016 subscription The operation can not...
Fri, 5 Mar, 2021 at 1:54 PM
[Azure CSP] Azure CSP subscription is billed for the next months after transferring to Azure NCE
Symptoms Azure CSP subscription was transferred to Azure Plan. Afterwards, a new Azure NCE subscription was imported to the same account. However, old Azur...
Mon, 15 Mar, 2021 at 4:59 PM
[Microsoft 365 20.2] Fix for "APSA-23445 Vendor Subscription ID extraction issue"
Symptoms You have upgraded your Microsoft 365 application to version 20.2. When you generate a report by using the Reporting and Data Export (RDE) system c...
Fri, 19 Mar, 2021 at 1:17 PM
Cloud Infrastructure Automation 18.0 Release 30
Pre-Prerequisites Fixed Issues Installation Procedure Help Resources Pre-Requisites This hotfix requires: Odin Automation Premium 7.4, or lat...
Fri, 19 Mar, 2021 at 11:29 PM
[Office365] "The customer has wrong contact data" email notifications were sent to staff members
Symptoms Resellers's staff memers and Account's staff members are receiving notifications with subject "The customer has wrong contact data&...
Mon, 22 Mar, 2021 at 5:06 PM