Published Solutions

Published solution Articles non internal

[Connect] Connect healthCheck error: "status 500 and an error In handleAs: transformation of response"
Symptoms The error message occurs on attempt to open Settings > Connect tab from Provider Control Panel Unable to load /aps/2/resources/XXXXXXX/healthC...
Mon, 27 Sep, 2021 at 7:09 PM
kube-router malfunction and traffic between pods or services became unmanageable
Symptoms Pods in not ready states as they failed the readiness probe.  Detail state of pods obtained from command ‘kubectl describe pods <pods-full-n...
Tue, 28 Sep, 2021 at 11:58 AM
Upgrade of UX1 Marketplace to Version 6 failed
Symptoms Provider reported that their marketplace is not upgrade to version 6, and from pods describe, the version 6 image was mounted, but the marketpl...
Mon, 25 Oct, 2021 at 9:38 PM
How to continue using plans that were based on EOLed Dummy Gate
Starting from CloudBlue Commerce version 21, Dummy Gate is no longer supported. However, if a provider wants to upgrade to version 21 and has only a few Dum...
Thu, 30 Sep, 2021 at 4:30 PM
Kubernetes pod deployment failed with error ImagePullBackOff and Proxy Error
Symptoms Deploying or upgrading CBC platform extension (e.g., idp, gdpr, ux1-marketplace) failed with error as below: # kubectl describe pods <pod_id&g...
Fri, 1 Oct, 2021 at 3:30 PM
Configuring PDF Conversion for CloudBlue Commerce 21.0
TABLE OF CONTENTS Overview Preconditions Configuration Option 1: Use a Custom PDF Conversion Tool Placed on the Persistent Volume of the BSS Component ...
Wed, 20 Oct, 2021 at 3:14 PM
Domain transfer fails with "You are using a charset that is not supported by the registry"
Symptoms A domain transfer sales order fails with the following output: Registrar declined request for domain transfer. Domain transfer could not be ca...
Mon, 4 Oct, 2021 at 3:05 PM
Cloud Infrastructure Automation 18.0 Release 33
Pre-Prerequisites Fixed Issues Installation Procedure Help Resources Pre-Requisites This hotfix requires: Odin Automation Premium 7.4, or lat...
Fri, 8 Oct, 2021 at 6:47 PM
Cloud Infrastructure Automation 18.0 Release 34
Pre-Prerequisites Fixed Issues Installation Procedure Help Resources Pre-Requisites This hotfix requires: Odin Automation Premium 7.4, or lat...
Thu, 21 Oct, 2021 at 4:06 PM
helm upgrade microservice components failed with error "failed to download a8n/"
Symptoms Attempt to upgrade CBC microservice components (aka CBC Extensions) such as in the list below (but not limited to) failed with error "failed ...
Wed, 27 Oct, 2021 at 12:04 PM