Published Solutions

Published solution Articles non internal

POA Notifications log is empty for some staff members
Symptoms In POA provider's panel Top > System Director > Notification Manager > Notifications log (since POA 5.5 Operations > Tasks >...
Sat, 11 Dec, 2021 at 4:43 AM
Complete removal of organization fails - Call of method "SW Managed Exchange::DeleteOfflineAddressList" failed
Symptoms The task Complete removal of organization fails with the following error: Task ID 10162566 Queue name DomainService00000YYY Task name ...
Sat, 11 Dec, 2021 at 4:43 AM
How to deal with failed tasks
Symptoms There are some failed tasks in the background task queue; some POA provisioning operations are stuck indefinitely, and related objects are out o...
Sat, 11 Dec, 2021 at 4:43 AM
NG hosting subscription provisioning fails: PHP as module is not supported by service
Symptoms A sales order to provide an NG Shared Hosting subscription fails: Service Creation Failed: Parallels Operations Automation error # == Error w...
Sat, 11 Dec, 2021 at 4:43 AM
POA 5.5.3 HOTFIX 119210 Virtuozzo and Plesk issues
Fixed Issues POA-83006 Can't add domain with plesk hosting: plesk panel is not ready to perform operation error POA-82626 Plesk subdomain data go...
Sat, 11 Dec, 2021 at 4:43 AM
Plesk is unaccessible with the error: SQLSTATE: Column not found/Base table or view not found
Symptoms Plesk fails to load after an upgrade. The following errors may appear when attempting to log in: Unknown column ipAddress in where clause...
Sat, 11 Dec, 2021 at 4:43 AM
CDI - Default domain for login names not specified
Symptoms AD sync session fails with the error: Message User 'ASP.NET Machine Account' failed with error: 'Default domain for login nam...
Sat, 11 Dec, 2021 at 4:43 AM
Cannot create MX or TXT record via CCP - The length of "" section exceed 63 symbols.
Symptoms When trying to create a new MX or TXT record via Add new DNS record, the Mail domain (for MX) or the Domain (for TXT) field is left empty, and t...
Sat, 11 Dec, 2021 at 4:43 AM
Can not install packages: ERROR: Not a rpm file
Symptoms POA Update pre-check fails with a following error: ERROR: Error during OpenAPI call: Can not install Virtuozzo template from http://<IP>...
Sat, 11 Dec, 2021 at 4:43 AM