Place an order to increase the total number of licenses on a Subscription, but the request is rejected on Connect side by the Vendor with a similar error message:

GOOG_000: Value: xxxx of parameter: num_units is greater than the maximum value: 300


The vendor does not allow having more than 300 licenses under the same subscription.


Use the following steps to upgrade to a new subscription:

  1. Check the PR status on the Connect side: 
  2. Cancel the current order as it will never be completed.
  3. In this case please choose the option to upgrade to a new subscription in order to have more than 300 licenses. 

In case the issue persists create an Incident ticket to CloudBlue Technical Support.