Order Monitoring : CloudBlue Technical Support

Order Monitoring

[Failed Order] Activation Date cannot be earlier than the subscription creation date or than the date of its last modification

Symptoms Placed Cancellation Order that does not create a corresponding request on Connect and fails due following error: Activation Date cannot be earli...

Fri, 3 Nov, 2023 at 12:05 AM

[Failed order] Value: xxxx of parameter: num_units is greater than the maximum value: 300

Symptoms Place an order to increase the total number of licenses on a Subscription, but the request is rejected on Connect side by the Vendor with a sim...

Thu, 19 Oct, 2023 at 8:08 PM

[Failed order] Planned date xxxxxxx is not aligned either with the Microsoft commitment end date xxxxxxx, nor with the next billing end date xxxxx

Symptoms Place scheduled order to reduce licenses on the renewal date, but request is rejected on Connect with error message similar to this: Reaso...

Tue, 3 Oct, 2023 at 11:07 PM

[Failed order] Domain renewal request declined by registrar. The 'oldExpire' additional parameter must be set for the xxxxxxxx.xxx domain.

Symptoms Renewal Order for domain is in "Provisioning Failed" status with following error message: "Domain renewal failed. Domain re...

Mon, 25 Sep, 2023 at 6:59 PM

[Failed order] Domain subscription renewal/cancellation fails: 'request declined by registrar'

Symptoms An automatically or manually generated renewal or cancellation order for a domain subscription fails during the provisioning stage of the domai...

Fri, 22 Sep, 2023 at 10:37 PM

[Failed Task] Operational task /updateCustomerTrend failed with time out

Symptoms In Operations Tasks Manager, task /updateCustomerTrend is failed exactly one hour after start with "Read timed out" error: RESTEASY...

Thu, 19 Oct, 2023 at 10:28 PM

[Failed order] The target transition ToSubscriptionId field is invalid. Target subscription CommitmentEndDate must be later than source subscription

Symptoms Change order failed with below error: The order provisioning failed. The last error is "Task "Delivering event 'Resource limit...

Wed, 20 Sep, 2023 at 9:37 PM

[Failed order] For the current term, the requested number of X asset(s) exceeded the remaining limit of Y assets allowed for this customer for the CatalogID - XXXXXXXX:XXXXXX

Symptoms Sales Order failed with below error: The order provisioning failed. The last error is "Service Creation Failed: Task "Provisioning ...

Tue, 12 Sep, 2023 at 3:50 AM

[Failed order] There are no availabilities for country XX, product XXXXXXXX, sku XXXX and segment commercial.

Symptoms Sales order fails with the below error: The order provisioning failed. The last error is "Service Creation Failed: Task "Provisi...

Wed, 6 Sep, 2023 at 1:11 AM

[Failed order] It has not been possible to complete the partial upgrade. The Change request PR-XXXX-XXXX-XXXX-XXX that the current request depends on is failed.

Symptoms Change order failed with below error: The order provisioning failed. The last error is "Task "Delivering event 'Resource limits...

Thu, 7 Sep, 2023 at 12:27 AM