Order Monitoring : CloudBlue Technical Support

Order Monitoring

[Failed order] Domain renewal request declined by registrar. The 'oldExpire' additional parameter must be set for the xxxxxxxx.xxx domain.

Symptoms Renewal Order for domain is in "Provisioning Failed" status with following error message: "Domain renewal failed. Domain re...

Mon, 25 Sep, 2023 at 6:59 PM

[Failed order] Domain subscription renewal/cancellation fails: 'request declined by registrar'

Symptoms An automatically or manually generated renewal or cancellation order for a domain subscription fails during the provisioning stage of the domai...

Fri, 22 Sep, 2023 at 10:37 PM

[Failed order] The target transition ToSubscriptionId field is invalid. Target subscription CommitmentEndDate must be later than source subscription

Symptoms Change order failed with below error: The order provisioning failed. The last error is "Task "Delivering event 'Resource limit...

Wed, 20 Sep, 2023 at 9:37 PM

[Failed order] For the current term, the requested number of X asset(s) exceeded the remaining limit of Y assets allowed for this customer for the CatalogID - XXXXXXXX:XXXXXX

Symptoms Sales Order failed with below error: The order provisioning failed. The last error is "Service Creation Failed: Task "Provisioning ...

Tue, 12 Sep, 2023 at 3:50 AM

[Failed order] There are no availabilities for country XX, product XXXXXXXX, sku XXXX and segment commercial.

Symptoms Sales order fails with the below error: The order provisioning failed. The last error is "Service Creation Failed: Task "Provisi...

Wed, 6 Sep, 2023 at 1:11 AM

[Failed order] It has not been possible to complete the partial upgrade. The Change request PR-XXXX-XXXX-XXXX-XXX that the current request depends on is failed.

Symptoms Change order failed with below error: The order provisioning failed. The last error is "Task "Delivering event 'Resource limits...

Thu, 7 Sep, 2023 at 12:27 AM

[Failed order] Downsizing licenses is not allowed together with other actions. The new quantity (X) must be equal or greater than the quantity of the original subscription (Y).

Symptoms Change order failed with below error: The order provisioning failed. The last error is "Task "Delivering event 'Resource limits...

Fri, 25 Aug, 2023 at 1:23 AM

[Failed order] The customer is not qualified to purchase Education offers

Symptoms Sales Order failed with the following error: The order provisioning failed. The last error is "Service Creation Failed: Task "Provi...

Fri, 25 Aug, 2023 at 1:24 AM

[Failed order] Your customer account is currently under review. Check back in few days.

Symptoms Change order fails with below error: The order provisioning failed. The last error is "Task "Delivering event 'Resource limits ...

Fri, 25 Aug, 2023 at 1:24 AM

[Failed order] The offer xxx-xxxx-xxxx-xxxx is not purchasable - Item xxxx-xxxx-xxxx is not purchasable

Symptoms Sales order failed with following error: The order provisioning failed. The last error is "Service Creation Failed: Task "Provisi...

Wed, 23 Aug, 2023 at 8:57 PM