Published Solutions

Published solution Articles non internal

Dummy Gate EOL Pre-check Instructions
Dummy Gate is started to be EOLed in the current release. It is removed from PCP and RCP. It is not possible to create resources and service templates based...
Thu, 5 Aug, 2021 at 9:34 PM
[Acronis] Acronis tab at Customer Control Panel fails with "Unexpected token < JSON at position 0"
Symptoms The Acronis tab on the  Customer Control Panel fails with the "Unexpected token < JSON at position 0" error. From browser debug...
Wed, 2 Jun, 2021 at 6:11 PM
OACI: Impossible to list deleted servers and create new VEs
Symptoms It is not possible to list deleted servers in customer CP, the following error message is displayed: Instance Manager rejects the request wit...
Fri, 11 Dec, 2020 at 4:25 AM
Windows File Manager shows 'Modified' date as unknown in OA 5.5
Symptoms The Windows File Manager in OA 5.5. shows 'Modified' date as unknown: Cause The problem was already reported as request POA-81...
Fri, 11 Dec, 2020 at 4:25 AM
"Revoke permissions from public folder ..." task fails with error "Public folder user ... doesn't exist"
Symptoms The task "Revoke permissions from public folder ..." for Exchange 2010 fails with the following error: Public folder user "NT ...
Fri, 11 Dec, 2020 at 4:26 AM
BlackBerry tasks fail: "BESUserAdmin Error. User not authorized to perform the operation."
Symptoms Various BlackBerry provisioning tasks fail in Parallels Operation Automation (POA) with the error message BESUserAdmin Error. User not authorize...
Fri, 11 Dec, 2020 at 4:27 AM
An order to switch a service plan/subscription period is stuck in "Provisioning" status
Symptoms An upgrade/downgrade/change order to switch a service plan is stuck in "Provisioning" status and the subscription has a "Changing...
Fri, 11 Dec, 2020 at 4:27 AM
[Office 365] autoconf.py script failed wi: "KeyError: u'%OfferID%'"
Symptoms On attempt to add transitions for resources using autoconfig.py script, the process is failed with error in autoconfig log file 2021-06-02 23...
Thu, 10 Jun, 2021 at 10:28 AM
ColdFusion service removal fails
Symptoms While deinstalling the ColdFusion service from host, the task "Cleaning up ColdFusion Server instance" fails with message "java.l...
Fri, 11 Dec, 2020 at 4:27 AM
Deleting Payment Card Data from Your Current CloudBlue Commerce Installation Before Upgrading to CloudBlue Commerce 21.0
Overview Installations of CloudBlue Commerce versions before 21.0 may store payment card data. Starting from CloudBlue Commerce 21.0, storing payment card ...
Fri, 1 Oct, 2021 at 9:56 PM