CloudBlue Technical Support

Question We need to add a "Customized" word to some payment descriptions, like this: What would be the procedure to achieve it? Answer ...

Symptoms Try to import Microsoft co-termed subscription, or with custom expiration date, prompts an error similar to this: "message": "...

Symptoms Unable to place downsizing or cancellation requests for subscriptions during the Microsoft cancellation window. From the end-customer or resell...

Question How to regenerate the NCE Refresh Token once it is expired? Instructions Keep in mind that in order to generate this refresh token, acc...

Question How to fix error 'AADSTS50011' when accessing MS trying to generate the refresh token? Full error message: AADSTS50011: The redirect ...

Question Our security team is suggesting that we hide or remove this page ( https://brand.tld/aps ) And I would like to know if this actions is possible ...

Symptoms During the test, the sales order got the status "Approval Request Submission Failed" and failed with the error "HTTP server retu...

Question Script for migrating subscriptions from CSP to NCE does not support "promo code" parameter.  As a result we need to apply promo codes t...

Symptoms All customers see doubled prices in UX1 marketplace. Cause Incorrect configuration. Resolution In customer's CP, add some product to the...

Symptoms Trying to export, add notification then import result in error: "Notification Template 'Office 365 Expiration' was neither provided i...