Published Solutions
Published solution Articles non internal
Symptoms Provider wants to upload new PPR file in UX1-UI classic mode by clicking the Import button on 'Portfolio > Products' menu. Afte...
Fri, 29 Sep, 2023 at 7:39 PM
Symptoms On integration with external fulfillment system, the renewal task ("Delivering of event notification Renew subscription period") keep...
Fri, 29 Sep, 2023 at 7:47 PM
Symptoms When customer login to UX1 New experience control panel, and left the session idling for some time, the screen will show a red long error bar o...
Thu, 5 Oct, 2023 at 8:46 PM
Symptoms Made some changes on a Service Plan, then attempt to synchronize subscriptions but synchronization request is mark as failed: Cause T...
Mon, 9 Oct, 2023 at 3:53 PM
Symptoms Periodic task to 'Synchronize resource usage for APS application instance #XXXX' failed with error similar to this for one or multiple ...
Mon, 9 Oct, 2023 at 3:59 PM
Symptoms Customer/Reseller place a Change Order from Customer/Reseller CP, and the order failed with the message from Vendor. The vendor has rejecte...
Mon, 9 Oct, 2023 at 5:14 PM
Symptoms We can see lot of orders in CBC staying in the 'Creating Order Details' status for half an hour already. Cause Possible causes: - Huge...
Wed, 11 Oct, 2023 at 4:31 AM
Symptoms When trying to place a Sales Order for Free domain transfer with Subscription period of 0 years via UX1 Marketplace or REST API, the estimate c...
Thu, 12 Oct, 2023 at 9:47 AM
Symptoms After upgrade the IDP component to latest version 4.0.x, the access to KC is not working, and steps to enable it from public doc here: Accessin...
Fri, 13 Oct, 2023 at 4:36 PM
Symptoms Place an order in CloudBlue Commerce (CBC) and it gets rejected / approved on Connect, but order still in "Provisioning is in progress&qu...
Mon, 16 Oct, 2023 at 3:03 PM