CloudBlue Technical Support

Question Where do we get the "Adobe Return Order ID" during the process of downgrade or cancellation? Answer Step 1: To get the order ID ...

Symptoms When trying to view any inhouse-products resource in OA PCP, the following error is shown: An unforeseen error occurred. Please contact nore...

Symptoms After upgrading to UX1MP-7.2.1707, unable to resume reseller's marketplace where it shows the same error as per the following article: Resu...

Symptoms Customer or reseller try to place a Partial Upgrade order for a PLM based plan after Provider configure it according to new PFR-5669 described ...

Symptoms All orders fail or get rescheduled with the below error: Rating Engine call error: HTTP operation failed with error code 28: Operation time...

Symptoms When attempting to place a scheduled change order from customer UX1, the validation screen will prompt the error: "You have passed the can...

Symptoms Try to partially upgrade some licenses from one subscription to another existing subscription does not show the existing subscriptions, or only...

Question We need to add a "Customized" word to some payment descriptions, like this: What would be the procedure to achieve it? Answer ...

Symptoms Try to import Microsoft co-termed subscription, or with custom expiration date, prompts an error similar to this: "message": "...

Symptoms Unable to place downsizing or cancellation requests for subscriptions during the Microsoft cancellation window. From the end-customer or resell...