Published Solutions
Published solution Articles non internal
Symptoms Monthly invoice was not sent out from BSS. Checking one of the email logs in Billing > Logs > Outgoing E-Mail Log the error in comment is a...
Tue, 4 Jul, 2023 at 3:36 PM
Symptoms Under the provider's UX1 in Usage Reports section, Usage Report processing failed with error: 'RNG_001 :: Incorrect range'. C...
Wed, 18 Oct, 2023 at 11:52 PM
Symptoms The Reseller Authorization screen was replaced with My Partnerships (https://docs.cloudblue.com/cbc/21.0/Product-Lifecycle-Management/What's-n...
Tue, 11 Jul, 2023 at 9:20 PM
Symptoms After shifting subscription to Rating Engine, subscription was billed with zero billing order. Cause It is the expected behavior of the...
Mon, 17 Jul, 2023 at 8:19 PM
Question How can we synchronize upgrade path to reseller's delegated plans? Answer In order to propagate upgrade path changes on delegated s...
Mon, 31 Jul, 2023 at 4:57 PM
Symptoms From Operations (OA) side > Services, open "Partial Upgrade Tool" throws an internal 500 error: RequestError: Unable to load /ap...
Mon, 17 Jul, 2023 at 4:11 PM
Symptoms Co-termed Microsoft NCE subscriptions that have expiration date changed cannot be downsized or cancelled even when doing it in the 7-day cancel...
Mon, 17 Jul, 2023 at 8:17 PM
Question How can be "partial upgrade tool" installed on CloudBlue Commerce? Answer It is required to meet the technical requirements a...
Mon, 17 Jul, 2023 at 10:35 PM
Symptoms An attempt to place switch plan order through REST API or UX1 marketplace with additional resource amount will fail with error 'Resource qu...
Thu, 27 Jul, 2023 at 11:22 PM
Symptoms Placed Sales Order for Azure NCE fails with following error: Service Creation Failed: Platform service was not created. Task "Provisioni...
Thu, 3 Aug, 2023 at 4:30 PM