Published Solutions

Published solution Articles non internal

OACI VE backups fail for a particular node: timed backup_ve_cb out after 60000 MILLISECONDS
Symptoms One or several VE backups fail for a particular hardware node, the following pattern appears in the /var/log/pa/vps.log file on OACI IM node: ...
Wed, 5 Feb, 2020 at 9:21 PM
shaman: Failed to read XML model: syntax error
Symptoms shaman stat command prints a warning: shaman: Failed to read XML model: syntax error What does it mean and how to fix this kind of error?...
Wed, 5 Feb, 2020 at 9:21 PM
Container state change on the node does not update the state in IM
Symptoms A container state has been changed from RUNNING to MOUNTED as a result of either a direct shutdown from inside of the container or CT init proce...
Thu, 23 Jan, 2020 at 2:00 AM
Task "Execute operation 'provisionWebsite'" failure: "There are no compatible Plesk nodes for provisioning" - incorrect panel version in service template
Symptoms Task "Execute operation 'provisionWebsite' for Provisioning WebHosingPlesk subscription failed with error: There are no compa...
Thu, 23 Jan, 2020 at 2:00 AM
Incorrect FTP-traffic calculation on Linux Shared Hosting NG
Symptoms Customer owns a site located on NG Web-Cluster or standalone NG Web-server He uploaded file with size more than 2 Gb, i.e. 50 Gb, to the sit...
Thu, 23 Jan, 2020 at 2:00 AM
SSL certificate installation: "Cannot install host certificate without private key"
Symptoms Hotfix KB132334 was recently installed. Attempt to install SSL certificate to the webspace from the clipboard fails with: Error "...
Thu, 23 Jan, 2020 at 2:00 AM
[O365] Unable to assign licenses with Reassign User Licenses button in CCPv2 if Billing menu items are disabled
Symptoms If Billing menu items are disabled according to the Operations Provider's Guide , the button Reassign User Licenses at CCPv2 > Office 365...
Thu, 23 Jan, 2020 at 2:01 AM
How to use different JS code for CCP v1 and CCP v2 with Web-Analytics Integration?
Question: It is possible to use the Web-analytics Integration feature to build-in a customer JavaScript code into the Customer Control Panel. But how to ...
Thu, 23 Jan, 2020 at 2:01 AM
Open-Xchange task fails: Failed to create OX context: This mapping is already in use
Symptoms An Open-Xchange task fails: Task name: APS application 'Open-Xchange', id 109, instance 3525 -> service 'context', instan...
Thu, 23 Jan, 2020 at 2:01 AM
Webspace or database backup tasks get stuck and fail with timeout in 24 hours
Symptoms Backup tasks are stuck in task manager for 24 hours, not showing any progress, and fail with timeout as a result: 36596021 Backup &...
Thu, 23 Jan, 2020 at 2:01 AM