Published Solutions

Published solution Articles non internal

[Azure CSP] Budget Cap Settings error "An unexpected error has occurred"
Symptoms On attempt to adjust budget cap settings for Azure CSP subscription from Customer Control Panel, the "An unexpected error has occurred&quo...
Mon, 19 Apr, 2021 at 2:04 PM
[Office365] Subscription was upgraded to a new Plan, but user licenses were not re-assigned
Symptoms Starting from Microsoft365 v 20.3 it's possible to upgrade a license even if the Source and Target license limit do not match. When source s...
Fri, 23 Apr, 2021 at 4:58 PM
[Office 365] "This software license cannot be purchased for this combination" error occurred for a new Sales Order
Symptoms A new Perpetual Software License is configured according to the documentation page https://docs.cloudblue.com/cbc/services/microsoft365/20.3/conte...
Mon, 26 Apr, 2021 at 2:06 PM
[Release Notes] Azure CSP 7.7.5
What's New in This Version This release of the Azure integration package brings the following additions and enhancements: Providers can enable the...
Fri, 22 Oct, 2021 at 9:57 PM
[Release Notes] Azure CSP NCE 1.6.1
What's New in This Release Azure CSP NCE 1.6.1 brings the following additions and enhancements: Invoices could not be created due to failure in the ...
Thu, 6 May, 2021 at 2:58 PM
[G-Sute] "Platform error SubscriptionActivator, For input string: ""." error occurs for a Plan switch
Symptoms  On attemt to a plan switch from G-Suite to Google Workspace, a Change Order is failed with error message below: "Platform error #error_code...
Tue, 11 May, 2021 at 12:28 PM
[Azure NCE] "Execute operation '/periodic_task' with ID XXXXX on resource YYYYY" is failed
Symptoms The following task is failed: Task name: "Execute operation '/periodic_task' with ID XXXXX on resource YYYYY" Task descripti...
Mon, 31 May, 2021 at 4:54 PM
[Office 365] Application instance installation is failed with "403 Forbidden. The application returned an error message with a non-parsable JSON. Check the application logs to find out what went wrong."
Symptoms Microsoft 365 deployment script is successfully completed on the application endpoint according to the process Microsoft 365 Provider's Guide...
Fri, 4 Jun, 2021 at 6:40 PM
CB 20.5 HOTFIX SHM 20.5-41
Fixed Issues WHM-11327 Backport of fix in deployment scripts to support Plesk Obsidian (18.0) in CloudBlue Commerce 20.5 Included in SHM 20.5-39 WHM-...
Mon, 23 Aug, 2021 at 4:42 PM
[Release Notes] Azure CSP NCE 1.7
What's New in This Release Azure CSP NCE 1.7 brings the following additions and enhancements: A ChargeID-related error with double charging due to s...
Thu, 2 Sep, 2021 at 1:03 AM