Published Solutions

Published solution Articles non internal

[Office 365] "This software license cannot be purchased for this combination" error occurred for a new Sales Order
Symptoms A new Perpetual Software License is configured according to the documentation page https://docs.cloudblue.com/cbc/services/microsoft365/20.3/conte...
Mon, 26 Apr, 2021 at 2:06 PM
[Release Notes] Azure CSP 7.7.5
What's New in This Version This release of the Azure integration package brings the following additions and enhancements: Providers can enable the...
Mon, 19 Jul, 2021 at 7:17 PM
[Release Notes] Azure CSP NCE 1.6.1
What's New in This Release Azure CSP NCE 1.6.1 brings the following additions and enhancements: Invoices could not be created due to failure in the ...
Thu, 6 May, 2021 at 2:58 PM
[G-Sute] "Platform error SubscriptionActivator, For input string: ""." error occurs for a Plan switch
Symptoms  On attemt to a plan switch from G-Suite to Google Workspace, a Change Order is failed with error message below: "Platform error #error_code...
Tue, 11 May, 2021 at 12:28 PM
[Azure NCE] "Execute operation '/periodic_task' with ID XXXXX on resource YYYYY" is failed
Symptoms The following task is failed: Task name: "Execute operation '/periodic_task' with ID XXXXX on resource YYYYY" Task descripti...
Mon, 31 May, 2021 at 4:54 PM
[Office 365] Application instance installation is failed with "403 Forbidden. The application returned an error message with a non-parsable JSON. Check the application logs to find out what went wrong."
Symptoms Microsoft 365 deployment script is successfully completed on the application endpoint according to the process Microsoft 365 Provider's Guide...
Fri, 4 Jun, 2021 at 6:40 PM
CB 20.5 HOTFIX SHM 20.5-39
Fixed Issues WHM-11321 Support for Plesk Obsidian (18.0) in CloudBlue Commerce 20.5 Obtaining This hotfix can be downloaded from here. Installatio...
Fri, 11 Jun, 2021 at 10:50 PM
[Release Notes] Azure CSP NCE 1.7
What's New in This Release Azure CSP NCE 1.7 brings the following additions and enhancements: A ChargeID-related error with double charging due to s...
Tue, 15 Jun, 2021 at 10:22 PM
How to remove IP addresses from DeploymentNode cookies for UI cluster in K8s
Problem Internal Host / IP address information is disclosed in DeploymentNode cookies when using UI cluster in K8s. Resolution Complete the following ste...
Mon, 21 Jun, 2021 at 6:19 PM
[Office 365] Sales Order is failed with "The specified values of properties initial_subdomain and ms_account_id are ambiguous"
Symptoms Sales Order #YYYY for Microsoft365 plan is failed with an error message  '500 Internal Server Error' received from 'POST https://...
Mon, 12 Jul, 2021 at 1:54 PM