Published Solutions

Published solution Articles non internal

Platform outage due to "AMQ222010: Critical IO Error, shutting down the server"
Symptoms Platform became unavailable, not possible to login to control panel. In core.log, it can be seen that any task execution fails with the foll...
Sat, 15 Aug, 2020 at 2:14 AM
Revoked delegated service plan purchasable using RestAPI
Symptoms A reseller can purchase a subscription for the customer based on the plan which is revoked from the list of delegated plans. Steps to reproduce ...
Sat, 15 Aug, 2020 at 4:06 AM
Unprovisioning "WebConfigurationApache" task fails: Resource with UID not found
Symptoms WebHosting Plesk Unprovisioning of resource %UUID% of type 'WebConfigurationApache' (WebConfigurationApache) for APS application 'W...
Mon, 17 Aug, 2020 at 12:53 PM
Microsoft 365 - Attempt to assign role for user fails with error "Resource *** does not exist or one of its queried reference-property objects are not present"
Symptoms Attempt to change Microsoft role fails with the following error: Resource *** does not exist or one of its queried reference-property obje...
Wed, 19 Aug, 2020 at 2:00 PM
Microsoft 365 - Unable to configure resources using PCM due to incorectly configured license type
Symptoms There is an attempt to edit Microsoft 365 configuration using Product Configuration Manager (Configure product button). All steps of the wiz...
Thu, 20 Aug, 2020 at 12:38 PM
Hosted Exchange - Cross-forest Exchange migration fails with "APS resource for '/aps/2/application/mail-contact/***' with id '***' was NOT deleted"
Symptoms Cross-forest Exchange migration is being performed for a client (for instance, migration of organization from Exchange 2010 to Exchange 2016...
Wed, 9 Sep, 2020 at 11:23 AM
[Release Notes] Azure CSP Integration v. 7.7.3
What's New in This Version This release of the Azure integration package brings the following additions and enhancements: To comply with the f...
Wed, 2 Sep, 2020 at 11:45 PM
CB 20.4.0 HOTFIX Domain SDK v2
Fixed Issues OA-17379 InternetX domain autorenewal failed for .de domains CB 20.4.0 HOTFIX Domain SDK v1 OA-16135 InternetX auto-renewal did not work ...
Mon, 12 Oct, 2020 at 4:07 PM
Azure NCE - Verification of imported subscription fails with "Tenant was already imported as external"
Symptoms Partner or reseller imported customer's subscription. Attempt to send verification instruction (Control Panel > Azure Reseller/Partner ...
Sat, 5 Sep, 2020 at 12:36 AM
CB 20.4.0 HOTFIX APS Init Wizard v3
This hotfix also requires CB 20.4.0 HOTFIX PLATFORM v31 Fixed Issues OA-18101 It was impossible to configure Volume Pricing and Rating Engine from th...
Thu, 26 Nov, 2020 at 6:10 PM