Published Solutions

Published solution Articles non internal

How to remove IP addresses from DeploymentNode cookies for UI cluster in K8s
Problem Internal Host / IP address information is disclosed in DeploymentNode cookies when using UI cluster in K8s. Resolution Complete the following ste...
Mon, 21 Jun, 2021 at 6:19 PM
[Office 365] Sales Order is failed with "The specified values of properties initial_subdomain and ms_account_id are ambiguous"
Symptoms Sales Order #YYYY for Microsoft365 plan is failed with an error message  '500 Internal Server Error' received from 'POST https://...
Mon, 12 Jul, 2021 at 1:54 PM
CloudBlue Commerce Hosting Module Cleanup Tool
Introduction Starting from CloudBlue Commerce 21.0, several modules are discontinued and will no longer be available for installation. These modules must b...
Fri, 22 Oct, 2021 at 5:33 PM
Reseller Authorization shows "An error has occured, please try again later" for Microsoft 365 Commercial Connect
Symptoms From the Reseller UX1 panel click on the Reseller Authorization tab > click on"Manage" button in front of the "CSP Microsoft ...
Fri, 9 Jul, 2021 at 2:05 PM
Hide brand legacy login form
Symptoms Even though IDP is enabled, brand legacy login form are still accessible.  Example of brand legacy login form: https://example.com/servlet/Turbin...
Thu, 8 Jul, 2021 at 11:10 PM
[Connect] Sales Order is failed - "There is no Listing for specified Product and Marketplace"
Symptoms Sales Order for CB Connect application is failed with an error message Provisioning failed orders due to error, Service Creation Failed: Plat...
Mon, 12 Jul, 2021 at 5:19 PM
[UX1 MP5.7] Customer unable to buy in UX1 MP due to Domain Feature
Symptoms Customer tries to buy a service plan in UX1 MP 5.7 , however encounters an error on the Review Offer screen : Unable to complete the operation, ...
Mon, 12 Jul, 2021 at 3:07 PM
[OACI] Backup failed with error PRL_ERR_BACKUP_BACKUP_CMD_FAILED
Symptoms Either on-demand or schedule backup failed with error as below. This error is retrievable from vm2vf log of the compute node which hosts the im...
Mon, 12 Jul, 2021 at 6:43 PM
[Office365] Microsoft365 Address validation Failed
Symptoms There are several scenarios that can occur with the "Address validation failed" error. Case#1 During placing a Microsoft365 order, ...
Fri, 16 Jul, 2021 at 3:45 PM
Upgrading PostgreSQL to SCRAM Authentication
Starting with PostgreSQL 10, password-based authentication receives a major upgrade with the introduction of SCRAM authentication, a well-defined standard t...
Tue, 17 Aug, 2021 at 6:29 PM