Published Solutions

Published solution Articles non internal

How to clean up orphaned brands from the IDP database
Symptom: Some brands deleted from the OSS database are not cleared from the IDP database. They slow down IDP startup and migration. Diagnostic: Compare ...
Fri, 20 Mar, 2020 at 10:13 PM
DNS zones of disabled domains were propagated to nameservers
## Symptoms  During migration, DNS zones of disabled domains were propagated to name servers. ## Cause Software issue **#OA-11506**: The DNS zones of ...
Tue, 24 Mar, 2020 at 1:40 PM
Cloud Infrastructure Automation 18.0 Release 20
Pre-Prerequisites Fixed Issues Installation Procedure Help Resources Pre-Requisites This hotfix requires Odin Automation Premium 7.4 or later. ...
Thu, 26 Mar, 2020 at 8:43 PM
How to enable/disable OACI notifications
Question Is it expected that end customer's staff members receive notifications in form of emails on successful failover of virtual environments (and ...
Wed, 1 Apr, 2020 at 5:23 PM
Several SiteApp instances break user General tab in CCPv1
Symptoms General tab for users in CCPv1 fails to open if the corresponding account has a subscription with two and more SiteApp application instances. The ...
Wed, 1 Apr, 2020 at 5:18 PM
It is not possible to place zero price order in UX1 when no payment method configured
Symptoms:     Reseller's customer is unable to place a zero price order (100% discount) in UX1 when no payment method configured to the customer'...
Thu, 2 Apr, 2020 at 1:07 PM
Unable to remove domain: Error Could not remove APS entity
Symptoms An attempt to remove a domain failed with error: {'status': -1, 'error_message': 'Could not remove APS entity "htt...
Mon, 6 Apr, 2020 at 5:03 AM
OA 8.3.0 HOTFIX Hosted Exchange and Linux Mail v1
This hotfix also requires OA 8.3.0 HOTFIX PLATFORM v15 Fixed issues OA-12018 Hosted Exchange subscriptions with more than 30k service users consume l...
Tue, 7 Apr, 2020 at 4:27 PM
OA 8.2.0 HOTFIX Hosted Exchange and Linux Mail v1
Fixed issues OA-12019 Hosted Exchange subscriptions with more than 30k service users consume large amount of memory which can lead to customer control pan...
Wed, 8 Apr, 2020 at 8:55 PM
Office 365 - Sales order fails due to inability to verify TXT record
## Symptoms Sales order for Office 365 subscription fails with the error: "Service Creation Failed: Platform error #error_code #-1, extype_id ...
Thu, 14 May, 2020 at 4:24 PM