Published Solutions

Published solution Articles non internal

How to abort running project in "Migration Manager"
Question Is it possible to abort a running project in Migration Manager? Answer It cannot be done without manual database intervention so contact Clou...
Mon, 27 Apr, 2020 at 6:25 AM
Exchange applications are in "Unknown" or "Inactive" state in Control Panel
Symptoms Status of Exchange services (such as ExchangeMailstore, ExchangeAutodiscover, etc) for service node is represented as Unknown or Inactive in Od...
Fri, 28 Aug, 2020 at 9:17 PM
Office 365 - Incorrect quantity (GB) is provisioned for subscription
Symptoms Customer placed order for a storage Microsoft offer with a big quantity (for example, 3 000 GB). However, different quantity is actually provis...
Mon, 27 Apr, 2020 at 6:45 AM
Subscription migration fails: Failed to copy web files for subscription
Symptoms Migration project fails with the following error message in the UI: Failed to copy web files for subscription '%subscription_name%': F...
Wed, 29 Apr, 2020 at 7:36 PM
Migration project is stuck in running state
Symptoms The migration project is stuck in `running` state. It is not possible to launch another project simultaneously. Cause The migration manage...
Wed, 29 Apr, 2020 at 9:00 PM
Domain sales order fails with "Platform error #error_code #1, extype_id #1, module_id #DnsZoneMutator"
Symptoms Sales order for domain registration fails with the following error: Platform error #error_code #1, extype_id #1, module_id #DnsZoneMutato...
Sat, 2 May, 2020 at 5:30 PM
CB 20.4.0 HOTFIX PLATFORM v19
This hotfix also requires CB 20.4.0 HOTFIX PUI v13 CB 20.4.0 HOTFIX APS Init Wizard v1 Fixed Issues: OA-15888 Log records for failed tasks were some...
Thu, 17 Sep, 2020 at 7:44 PM
CB 20.4.0 HOTFIX PUI v13
This hotfix can also be installed with helm chart branding-ui-cluster 20.4.2147 or later This hotfix also requires CB 20.4.0 HOTFIX PLATFORM v18 Fi...
Tue, 8 Sep, 2020 at 10:30 PM
Azure CSP - Columns "ResellerCompanyName", "OdinAutomationResellerID" and "Tier2MpnId" are empty in reconciliation report
Symptoms Reconciliation report generated in Azure CSP instance ( Provider's Control Panel > Applications ->Azure Cloud Provider -> Select ...
Sun, 10 May, 2020 at 10:07 PM
VE restoration fails: PRL_ERR_BACKUP_BACKUP_UUID_NOT_FOUND
Symptoms It is not possible to restore Virtual Machine: PRL_ERR_BACKUP_BACKUP_UUID_NOT_FOUND error message: (Make sure that you specified the back...
Wed, 13 May, 2020 at 7:06 PM