Published Solutions

Published solution Articles non internal

Domain sales order fails with "Platform error #error_code #1, extype_id #1, module_id #DnsZoneMutator"
Symptoms Sales order for domain registration fails with the following error: Platform error #error_code #1, extype_id #1, module_id #DnsZoneMutato...
Sat, 2 May, 2020 at 5:30 PM
CB 20.4.0 HOTFIX PLATFORM v12
This hotfix also requires CB 20.4.0 HOTFIX PUI v7 Fixed Issues: OA-14657 Reseller transactions in RDE reports sometimes referenced incorrect plans ...
Fri, 10 Jul, 2020 at 4:09 PM
CB 20.4.0 HOTFIX PUI v7
This hotfix can also be installed with helm chart branding-ui-cluster 20.4.2059 or later This hotfix also requires CB 20.4.0 HOTFIX PLATFORM v11 F...
Wed, 1 Jul, 2020 at 12:15 AM
Azure CSP - Columns "ResellerCompanyName", "OdinAutomationResellerID" and "Tier2MpnId" are empty in reconciliation report
Symptoms Reconciliation report generated in Azure CSP instance ( Provider's Control Panel > Applications ->Azure Cloud Provider -> Select ...
Sun, 10 May, 2020 at 10:07 PM
VE restoration fails: PRL_ERR_BACKUP_BACKUP_UUID_NOT_FOUND
Symptoms It is not possible to restore Virtual Machine: PRL_ERR_BACKUP_BACKUP_UUID_NOT_FOUND error message: (Make sure that you specified the back...
Wed, 13 May, 2020 at 7:06 PM
CB 20.4.0 HOTFIX WebCluster v1
Fixed Issues OA-13216 Resource usage collection does not work on web servers running CloudLinux 6.9 Obtaining This hotfix can be downloaded from her...
Mon, 25 May, 2020 at 11:18 PM
WebHosting Plesk Branding tab throws exception
Symptoms It is not possible to open Operations > Services > WebHosting Plesk > Branding. It fails with the generic error message: An unexpected ...
Sat, 23 May, 2020 at 3:26 PM
Azure CSP - Usage is not collected for subscription because APS resource stuck in "aps:configuring" state
Symptoms Usage is not collected for Azure CSP subscription for several days. There are no failed tasks in task manager. It can be seen that APS ...
Sat, 23 May, 2020 at 8:33 PM
Azure CSP - Sales order fails with error "MPN Id *** is not a valid partner on record.For 1 tier transactions MPN Id is not allowed."
Symptoms Sales order for Azure CSP subscription fails with the following error message: APS Application Error: 500 Internal Server Error [800002] M...
Sat, 23 May, 2020 at 8:49 PM
Task "Synchronize resource usage for APS application instance *** (PACore)" fails after an upgrade to 8.3
Symptoms After an upgrade to Odin Automation 8.3, task "Synchronize resource usage for APS application instance *** (PACore)" fails with the f...
Sat, 23 May, 2020 at 9:34 PM