Published Solutions
Published solution Articles non internal
Symptoms A task to suspend service in Hostopia fails with error like below: Caused by: com.parallels.pa.service.aps.api.APSEndpointExecutionException: ...
Fri, 20 May, 2022 at 7:31 PM
Symptoms I have included Acronis resources into the Microsoft NCE PLM plan, but after provisioning, the Acronis tile is not available in the UX1. C...
Fri, 27 May, 2022 at 6:33 PM
Symptoms Change order for Microsoft365 NCE plan switch fails with an error Downsizing licenses is not allowed in transitions. The new quantity (X) must be...
Wed, 1 Jun, 2022 at 12:01 AM
Introduction In RDE version 3.7.39, privileges have been introduced to give resellers the opportunity to restrict access to charts and to all analytics for...
Wed, 15 Jun, 2022 at 11:05 PM
Symptoms When trying to download a problem report in Billing > System > Logs > Problem Reports on CloudBlue Commerce version 21.0 and above, the p...
Tue, 18 Oct, 2022 at 5:44 PM
Symptoms Attempt to purchase the particular NCE product in Reseller UX1 marketplace fails with an error: Following error occurred:java.lang.NullPointer...
Wed, 29 Jun, 2022 at 3:10 PM
Symptoms Sales Order hangs in Long Running Operation from the CloudBlue Commerce side, while the PR-cancelation request hangs in CB Connect side with an er...
Wed, 13 Jul, 2022 at 10:27 PM
This article contains information about various problems that can occur during the use of the Microsoft 365 CSP to NCE (Connect) migration script. Err...
Tue, 31 Jan, 2023 at 5:13 AM
Symptoms Some Service Plans are missing from Product Inventory. Cause Product Inventory misconfiguration. A particular resource has a different cost (r...
Mon, 18 Jul, 2022 at 11:11 PM
Symptoms Billing Order is not generated for Azure NCE subscription even if usage file is accepted from CloudBlue Connect. Services > Usage Reports menu...
Mon, 18 Jul, 2022 at 7:54 PM