Published Solutions

Published solution Articles non internal

"Can't open file" when click link on Terms & Conditions
Symptoms If you click on Terms & Conditions on the last screen of purchase project, new windows is opened with the details of Terms & Condition...
Thu, 13 Apr, 2023 at 10:12 PM
Sales Order placed by API generates more than one order
Symptoms Customer place Sales Order by API, the subscription takes too long to generate so it retry the API request. After some time two subscriptions a...
Mon, 17 Apr, 2023 at 7:55 PM
Microservice successfully upgraded but apsinstance in status 'APS instance upgrade failed'
Symptoms After a microservice has been successfully upgraded, its apsinstance 'Component status' changed to status  'APS Instance upgrade fa...
Tue, 18 Apr, 2023 at 8:42 AM
Immediate plan upgrade not allowed
Symptoms In an attempt to do an immediate plan upgrade for subscription to a better SKU, the following message appears in UX1: There are no plans avail...
Tue, 18 Apr, 2023 at 10:22 PM
Disable KeyCloak access request
Question Due to cybersecurity critical vulnerabilities, customer is asking on how to disable https:\\<BRAND_NAME>/auth/ URL Keycloak access for ce...
Wed, 19 Apr, 2023 at 10:25 PM
Unsupported Usage Schema value error when uploading an Usage File
Symptoms From Usage Reports (Operations > Services > Usage Reports) a customer is trying to upload a usage file to their panel, but it is getting ...
Wed, 19 Apr, 2023 at 11:03 PM
Monitoring metrics_server_enabled value
Symptoms Based on the current deployment guide for Monitoring and Alerting solution, inside the infra.yaml metric_server_enable setting value can be set...
Thu, 20 Apr, 2023 at 8:29 AM
PPR import has no response at all
Symptoms PPR import has no response at all. No error, notification or summary  is shown at all. At the same time, in the inhouse-product log it is indicat...
Tue, 16 May, 2023 at 6:50 AM
A script for switching product catalog management from Connect Extension to PLM
This article is a container for the that is required for the instructions in this section:
Fri, 28 Apr, 2023 at 8:50 PM
Connect Usage Report and Microsoft Azure Difference
Symptoms There is a difference in the NCE Azure usage file from CB Connect and Azure Usage Management tool on Microsoft Partner Center. Cause The discre...
Fri, 5 May, 2023 at 3:25 PM