Published Solutions
Published solution Articles non internal
Symptoms Action buttons created do not work. In UX1 go to Portfolio > Products > Product Lines > Product - PRD-XXX-XXX-XXX-X > Description &g...
Fri, 3 Mar, 2023 at 10:09 PM
Symptoms Customer placed an order and create google workspace based subscription using specific domain without any issues. Then, same customer placed s...
Fri, 3 Mar, 2023 at 12:52 AM
Symptoms Periodic task named 'PSA Integration b402397e-9809-443a-93e6-xxxxxxxxxx auto sync' is failing with output: The application returned a...
Tue, 14 Mar, 2023 at 12:55 AM
Symptoms An attempt to upload a usage file fails with the error like this: More than one subscription with '86eb06ae-334f-471b-ca19-515812adc4ca:0...
Tue, 14 Mar, 2023 at 7:03 PM
Symptoms Try to edit the Financial Information from Customer / Reseller shows error message in CP Access Denied: In billing logs we can see fol...
Thu, 23 Mar, 2023 at 5:38 PM
Symptoms Upon placing sales order from UX1 for some product that require domain ID, there is a step that requires customer to or not to Link a Domain. ...
Mon, 27 Mar, 2023 at 10:15 PM
Symptoms It is placed Cancellation Order, the PR request in Connect is completed and subscription is Terminated in Operations side of Commerce, but the ...
Tue, 28 Mar, 2023 at 6:12 PM
Symptoms The customer canceled PLM based NCE subscription. The cancellation order and task from the Operations side were successfully completed. But the ca...
Thu, 30 Mar, 2023 at 11:47 PM
Symptoms Try to switch service plan to new service plan with same parameters shows an error 'Rating Engine call error: HTTP server returns error wit...
Tue, 4 Apr, 2023 at 10:27 PM
Symptoms Incorrect charges are being applied to customers who downsize their NCE subscriptions within 24 hours after upsizing them. This issue is associate...
Wed, 5 Apr, 2023 at 4:14 PM