Published Solutions
Published solution Articles non internal
Official documentation for End of life versions: Odin Automation 5.5; Odin Automation 6.0; Odin Automation 7.0; Odin Automation 7.1; Odin Automatio...
Wed, 30 Nov, 2022 at 1:16 PM
Symptoms You can get frequent alerts from CloudBlue Commerce monitoring system (for example, Prometheus) similar to these: re_adapter_bill value exceeds t...
Thu, 15 Dec, 2022 at 11:53 PM
Symptoms Customer is using external mail relay server without authentication. Checking the configuration on bss-scheduler pod /usr/local/bm/conf/AMAIL-...
Thu, 16 Mar, 2023 at 6:47 PM
Symptoms In UX1 CP for any Reseller with PSA integrations activated, when trying to Download the template .xlsx file from 'MAP using file' menu:...
Thu, 22 Dec, 2022 at 5:18 PM
Symptoms Several task (Report microservice usage data, Report usage data) that sent usage data to report.cloudble.com/post failed with error below in task ...
Wed, 28 Dec, 2022 at 12:41 AM
Symptoms FEA_NCE_PROMO is configured in the platform but the promotion is not showing up on the checkout screen. More information about configuring promoti...
Mon, 2 Jan, 2023 at 4:13 PM
Symptoms Alert re_adapter_bill are frequently fired by Prometheus to Zabbix. On Zabbix web frontend problems section, the triggered problems has a fixed t...
Fri, 3 Mar, 2023 at 12:24 PM
Right after the upgrade of OSS component to version 21.9, you need to take the following steps. On a computer with access to Kubernetes cluster where y...
Fri, 13 Jan, 2023 at 5:53 PM
Symptoms In same cases there exits a discrepancy between the BSS version deployed and the BSS application showing in UI. For example, checking with hel...
Fri, 13 Jan, 2023 at 11:09 PM
Symptoms Go to a reseller UX1 > Marketplace > Click on a tile > the page returns "No plans available" error. Example: Replicating...
Tue, 24 Jan, 2023 at 11:11 AM