Published Solutions
Published solution Articles non internal
Question Where do we get the "Adobe Return Order ID" during the process of downgrade or cancellation? Answer Step 1: To get the order ID ...
Thu, 3 Aug, 2023 at 7:04 PM
Symptoms When trying to view any inhouse-products resource in OA PCP, the following error is shown: An unforeseen error occurred. Please contact nore...
Sun, 6 Aug, 2023 at 11:44 PM
Symptoms After upgrading to UX1MP-7.2.1707, unable to resume reseller's marketplace where it shows the same error as per the following article: Resu...
Thu, 10 Aug, 2023 at 4:48 PM
Symptoms Customer or reseller try to place a Partial Upgrade order for a PLM based plan after Provider configure it according to new PFR-5669 described ...
Thu, 21 Sep, 2023 at 1:18 AM
Symptoms All orders fail or get rescheduled with the below error: Rating Engine call error: HTTP operation failed with error code 28: Operation time...
Mon, 14 Aug, 2023 at 1:05 AM
Symptoms When attempting to place a scheduled change order from customer UX1, the validation screen will prompt the error: "You have passed the can...
Fri, 18 Aug, 2023 at 6:20 PM
Symptoms Try to partially upgrade some licenses from one subscription to another existing subscription does not show the existing subscriptions, or only...
Fri, 18 Aug, 2023 at 6:16 PM
Question We need to add a "Customized" word to some payment descriptions, like this: What would be the procedure to achieve it? Answer ...
Tue, 22 Aug, 2023 at 5:15 AM
Symptoms Try to import Microsoft co-termed subscription, or with custom expiration date, prompts an error similar to this: "message": "...
Tue, 29 Aug, 2023 at 5:46 PM
Symptoms Unable to place downsizing or cancellation requests for subscriptions during the Microsoft cancellation window. From the end-customer or resell...
Tue, 5 Sep, 2023 at 4:38 PM