Published Solutions
Published solution Articles non internal
Symptoms Customer has active subscriptions correctly displayed on CP, but login in UX1, under Account > Subscriptions the screen shows as no subscrip...
Wed, 14 Jun, 2023 at 10:26 PM
Symptoms User login gets a blank page, and this is what shown in address bar: https://{brand_name}/servlet/sso/?client_name=sr3&version=16202079474...
Fri, 16 Jun, 2023 at 12:05 AM
Symptoms After Provider upgrade the UX1 Subscription Management microservice component to version 5.3.1603, a customer and/or a reseller wants to place ...
Thu, 21 Sep, 2023 at 2:10 AM
Symptoms While trying to upload Usage Report at Provider Control Panel > UX1 > Usage Reports > Upload Report, the error displayed: PC_040 :: ...
Thu, 22 Jun, 2023 at 7:21 PM
!!Please kindly note that the following article encompasses a comprehensive set of PostgreSQL database administration checks and is not exclusively tailored...
Fri, 23 Jun, 2023 at 6:55 AM
Symptoms Try to import NCE subscription returns following error on the estimate request: com.ingrammicro.imcp.library.application.exception.Applicatio...
Fri, 23 Jun, 2023 at 7:34 PM
Symptoms Customer with an active CTERA connect subscription can not access to the service from UX1 using SSO button: when click on 'sign in...
Tue, 27 Jun, 2023 at 5:38 PM
Symptoms Try to import PPR file from UX1 panel shows following error message: Unexpected error while parsing configuration, please contact support ...
Tue, 27 Jun, 2023 at 8:06 PM
Symptoms It is observed that when an order was placed with adjusted prices, the order was calculated with different prices that the one specified during...
Fri, 14 Jul, 2023 at 2:23 AM
Symptoms When trying to order a domain from platform SDK using REST API: POST /aps/2/services/order-manager/orders Platform responds with error 5...
Thu, 29 Jun, 2023 at 5:41 PM