Published Solutions
Published solution Articles non internal
Symptoms Scheduled orders are not showing as processed in Commerce even when they have gone through Connect. Also, the status in Commerce is 'Activa...
Wed, 25 Jan, 2023 at 7:51 PM
Symptoms Partial upgrade requests to an existing subscription could stuck in the IN_PROGRESS_NONE_LO_NONE status. Cause The reason causing this issue ...
Tue, 31 Jan, 2023 at 6:40 PM
Symptoms From UX1 for reseller with New Experience activated is not possible to place and order. It stops and spins after step "Reseller Options&qu...
Mon, 6 Feb, 2023 at 5:10 PM
Symptoms Task "Execute operation '/appDetails/PRD-xxx-xxx-xxx/upgrade' ... on resource application ..." fails with the error like this...
Thu, 9 Feb, 2023 at 8:37 PM
Symptoms When trying to open CP login page we get this Forbidden You don't have permission to access /servlet/Turbine/frm/single/ on this server. ...
Fri, 10 Feb, 2023 at 1:57 AM
Symptoms 'No Refund' refund policy was set in Subscription Period, however, when a downgrade order was placed, order was charged with prorated refu...
Wed, 1 Mar, 2023 at 10:18 PM
Symptoms The Subscription Resources dataset for RDE returns the wrong Unit Price for a resource, whereas provisioned order and subscription resource show ...
Thu, 23 Feb, 2023 at 4:24 PM
Question What is BN Orders? Answer BN orders - is orders, which are regenarated every day. This type of order has no order flow. It is not supporte...
Thu, 23 Feb, 2023 at 9:59 PM
Symptoms A Scheduled Change Order, that was placed after a Renewal Order and before the Expiration Date fails due to the below error: Microsoft commitmen...
Sun, 19 Mar, 2023 at 9:11 PM
On the CloudBlue Commerce installations with a big number of orders, the number of records in the database related to these orders can be reduced by archivi...
Wed, 8 Mar, 2023 at 12:30 AM