Published Solutions
Published solution Articles non internal
Symptoms An attempt to change NCE Subscription period from Monthly to Yearly is failing with the error: "Your order is invalid, as it contains 2 ...
Tue, 16 May, 2023 at 8:03 PM
Symptoms When downloading invoice, it appears empty. The button 'Rebuild PDF' is also missing despite having the privilege ARDOCS_REBUILD alread...
Wed, 17 May, 2023 at 8:11 PM
Symptoms Multiple microservices is in CrashLoopBackOff status. On kube-system namespace, kube-router pod is in ErrImagePullBackOff status. Checking th...
Wed, 17 May, 2023 at 8:55 PM
Symptoms In an attempt to add payment method in UX1, the error 'Current Account can not process transaction: wrong Transaction ID.' appeared aft...
Thu, 18 May, 2023 at 5:25 PM
Symptoms Try to schedule a Change Order on Renewal date shows following message in UX1: You has passed the cancellation window for reducing seats for ...
Thu, 18 May, 2023 at 9:36 PM
Symptoms The Azure NCE subscription import process got stuck from CB Connect with an error in the PR request "Error on allowing the customer to vi...
Fri, 19 May, 2023 at 3:57 PM
Symptoms Received below error when trying to place an order via API or CP: Could not invoke endpoint url 'https://order-management:8081/rest/order-man...
Fri, 19 May, 2023 at 4:28 PM
Symptoms Place a Cancellation order for product "Ready Data Center Pay As You Go" and get failed with error similar to this: Service Destro...
Sat, 20 May, 2023 at 12:17 AM
Symptoms Customer would like to use local cache repository for docker and helm for Cloudblue installation. The setup-product.sh script does not recognize ...
Mon, 22 May, 2023 at 10:13 PM
Symptoms Report generated using Subscription Dataset only contains 34 out of the 39 fields mentioned in Fields in the Subscriptions Data Set. Missin...
Tue, 23 May, 2023 at 4:03 PM