Published Solutions
Published solution Articles non internal
Questions How do I know if a product works via Connect Adapter or via PLM? Can I use both at the same time? Can one affect another? Answer A pro...
Thu, 28 Apr, 2022 at 6:13 PM
Symptoms On attempt to place a new Sales Order with "Create a new Microsoft account" or "Use an existing Microsoft account", the pa...
Wed, 4 May, 2022 at 7:40 PM
Symptoms In an attempt to import PPR file for Inhouse Product, an error occurs: "Unexpected error while parsing configuration" with an err...
Thu, 19 May, 2022 at 9:56 PM
In CloudBlue Commerce version 21.7, the Bill for Subscriptions that are on hold functionality of Credit Terms has been discontinued. If this new BSS beh...
Wed, 15 Jun, 2022 at 4:41 PM
Symptoms On attempt to import a PPR file for Inhouse Product application, the process is failed with an error Default service template not found for ow...
Fri, 20 May, 2022 at 8:55 PM
Symptoms A task to suspend service in Hostopia fails with error like below: Caused by: com.parallels.pa.service.aps.api.APSEndpointExecutionException: ...
Fri, 20 May, 2022 at 7:31 PM
Symptoms I have included Acronis resources into the Microsoft NCE PLM plan, but after provisioning, the Acronis tile is not available in the UX1. C...
Fri, 27 May, 2022 at 6:33 PM
Symptoms Change order for Microsoft365 NCE plan switch fails with an error Downsizing licenses is not allowed in transitions. The new quantity (X) must be...
Wed, 1 Jun, 2022 at 12:01 AM
Introduction In RDE version 3.7.39, privileges have been introduced to give resellers the opportunity to restrict access to charts and to all analytics for...
Wed, 15 Jun, 2022 at 11:05 PM
Symptoms When trying to download a problem report in Billing > System > Logs > Problem Reports on CloudBlue Commerce version 21.0 and above, the p...
Tue, 18 Oct, 2022 at 5:44 PM