Published Solutions

Published solution Articles non internal

Relationship between Connect Adapter and PLM (Product Lifecycle Manager)
Questions How do I know if a product works via Connect Adapter or via PLM? Can I use both at the same time?  Can one affect another? Answer A pro...
Thu, 28 Apr, 2022 at 6:13 PM
[M365 NCE PLM] Dropdown menu "Please choose the special qualification that the customer is eligible for" is not visible
Symptoms On attempt to place a new Sales Order with "Create a new Microsoft account" or "Use an existing Microsoft account", the pa...
Wed, 4 May, 2022 at 7:40 PM
[PLM] Import PPR file is failed "Unexpected error while parsing configuration"
Symptoms In an attempt to import PPR file for Inhouse Product, an error occurs: "Unexpected error while parsing configuration" with an err...
Thu, 19 May, 2022 at 9:56 PM
How to temporarily return the "Bill for Subscriptions that are on hold" functionality
In CloudBlue Commerce version 21.7, the Bill for Subscriptions that are on hold functionality of Credit Terms has been discontinued. If this new BSS beh...
Wed, 15 Jun, 2022 at 4:41 PM
[PLM] PPR Import is failed with an error "Default service template not found for owner account 1"
Symptoms On attempt to import a PPR file for Inhouse Product application, the process is failed with an error Default service template not found for ow...
Fri, 20 May, 2022 at 8:55 PM
Suspending Hostopia subscription fails with "ERR:get AccountID error."
Symptoms A task to suspend service in Hostopia fails with error like below: Caused by: com.parallels.pa.service.aps.api.APSEndpointExecutionException: ...
Fri, 20 May, 2022 at 7:31 PM
Acronis not provisioning in Microsoft and Acronis bundle service plan
Symptoms I have included Acronis resources into the Microsoft NCE PLM plan, but after provisioning, the Acronis tile is not available in the UX1.  C...
Fri, 27 May, 2022 at 6:33 PM
[Microsoft 365]Downsizing licenses is not allowed in transitions. The new quantity (X) must be equal or greater than the quantity of the original subscription (Y).
Symptoms Change order for Microsoft365 NCE plan switch fails with an error Downsizing licenses is not allowed in transitions. The new quantity (X) must be...
Wed, 1 Jun, 2022 at 12:01 AM
How to disable RDE Charts privilege for all existing roles
Introduction In RDE version 3.7.39, privileges have been introduced to give resellers the opportunity to restrict access to charts and to all analytics for...
Wed, 15 Jun, 2022 at 11:05 PM
Can't download BA Problem Report in 21.x
Symptoms When trying to download a problem report in Billing > System > Logs > Problem Reports on CloudBlue Commerce version 21.0 and above, the p...
Tue, 18 Oct, 2022 at 5:44 PM